Step 1: Ensure the charging case is fully powered and that there is nothing blocking the charging ports of the earbuds. Step 2: Insert the earbud into the charging case and check the indicator light. If it illuminates briefly (approximately one second), the earbud’s battery might be completely depleted. Allow it to charge for about one hour. If the indicator light does not turn on, there may be a poor connection between the earbuds and the charging case. Clean the charging contacts and try charging again. Should these steps fail to resolve the issue, the earbuds may be faulty. We advise you to return the product to us for a replacement as soon as possible.

Step 1: Ensure that the power adapter and USB Type-C cable are securely connected. Step 2: Attempt to charge a different device using the same charger and cable. If the other device also fails to charge, the issue may be with the charger or cable, and they may need to be replaced. Step 3: Try charging the case with an alternative charger and cable. If the case still does not charge, it is possible that the case itself is defective. Please send it to us and arrange the replacement as soon as possible.

Step 1: Ensure your earbuds are fully charged before use. Step 2: Check the earbuds' battery level using the oraimo sound app. According to oraimo laboratory testing, the SpaceBuds 2 are designed to deliver up to 11.5 hours of playtime with Active Noise Cancellation (ANC) turned off, and up to 9 hours with ANC turned on. Please note that actual playtime may vary based on the type of music and volume level. If you experience a significant deviation from the expected battery life, the SpaceBuds 2 may be faulty. In such cases, please contact us to arrange a replacement at your earliest convenience.

Step 1: Make sure that case has been fully charged. Step 2: Ensure nothing blocking the charging ports of the earbuds and put them into the case to recharge for about 30mins. Step 3: Open the case lid to observe the indicator light. 1) Rapid Blinking: This indicates the earbuds are in pairing mode. Please delete any existing [oraimo SpaceBuds 2] entries from your Bluetooth list and then reactivate your device's Bluetooth feature. 2) Slow Pulsing: This signifies that the earbuds are currently connected to another device and you need to reset them manually. Please keep the lid open, then put the earbuds into the case and long press the RESET button for 5 seconds. Step 4: Search [oraimo SpaceBuds 2] on your device.

Step 1: Make sure that case has been fully charged. Step 2: Clean up the charging ports of eatbuds and put them into the case to recharge for about 30mins. Step 3: Erase all Bluetooth names [oraimo SpaceBuds 2] in the list and re-activate device Bluetooth. Step 4: Reset the earbuds: Keep the lid open, then put the earbuds into the case and long press the RESET button for 5 seconds. Step 5: Search [oraimo SpaceBuds 2] on your phone.

Step 1: Ensure that the charging case lid is completely closed. Step 2: Clean the charging ports on both the earbuds and the case to remove any debris that might interfere with the connection. Step 3: To reset the earbuds, keep the lid open, then put the earbuds into the case and long press the RESET button for 5 seconds. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us, and we will arrange for a replacement promptly.

Step 1: Make sure the earbud has been activated. (Tap the earbud to check whether there is beep feedback) Step 2: Make sure SpaceBuds 2 is already connected to your device. Step 3: Check if your phone is mute or the volume is too low. Increase the volume on your phone first, then adjust the earbuds' volume. Step 4: Check the audio output setting on the device. Reference operating process: Settings → Bluetooth → select the connected device to enter its own Bluetooth setup → switch on "Use For Media audio" If you still experience no sound after these steps, SpaceBuds 2 may be faulty. Please contact us to arrange a replacement as soon as possible.

Step 1: Ensure your phone is not muted or set to a low volume. Increase the phone's volume first, then adjust the earbuds' volume. Step 2: Check the speaker mesh for blockages from dirt or debris. If found, gently clean it. Step 3: verify that the volume synchronization feature on your phone is working correctly.

Step 1: Play a different song or use a different device to see if the noise persists. Step 2: Check the earbuds for debris that might be clogging the speaker holes and cleaning them if needed. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us for a replacement as soon as possible.

Step 1: Switch to another song to check whether it will return to normal. Step 2: Adjust the earbud wearing to check whether it will return to normal. Step 3: Inspect the speaker grilles for obstructions caused by dirt or debris. If present, clean them carefully. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us to arrange a replacement as soon as possible.

Step 1: Ensure the earbuds are within 10 meters of your phone for optimal performance. Step 2: Change your location to check for potential interference, or test the earbuds with a different phone to rule out Bluetooth signal issues. Step 3: Check if game mode is enabled and ensure it is turned off. (The game mode is designed for low latency, which may sacrifice some audio quality and connection performance.) Step 4: Place the earbuds back into the charging case and close it. After 15 seconds, reopen the case and attempt to reconnect the earbuds to your phone. If these steps do not resolve the issue, consider resetting the earbuds to their factory settings. Keep the lid of the case open, then put the earbuds into the case and long press the RESET button for 5 seconds.

Step 1: Ensure your phone is not muted or set to a low volume. Increase the phone's volume if necessary, then adjust the earbuds' volume. Step 2: Check the earbuds for any debris obstructing the speaker hole and clean them if needed. Step 3: Confirm that the phone's volume is synchronized with the earbuds. Step 4: Verify the audio output settings on your device: Go to Settings → Bluetooth → select the connected device → enable “Use For Media Audio”.

Step 1: If using only one earbud, place the unused one back into the charging case. Step 2: Inspect the microphone holes for any blockages caused by dirt. If present, gently clean them with a soft cloth. Step 3: Ensure the earbuds are worn properly. Position them so that the microphone holes are not pressed against your skin or obstructed. Step 4: Adjust your earbuds to ensure a proper seal in your ear canal.

Step 1: Confirm that you’re in [Noise Cancellation] mode. Press and hold any earbud for one second to cycle through ANC modes, or use the oraimo sound app to select the [Noise Cancellation] option. Step 2: Ensure the ANC is set to the maximum level. In the app, move the slider to the far right to increase ANC. Alternatively, keep the lid open, then put the earbuds into the case and long press the RESET button for 5 seconds. Step 3: Check that the eartips fit properly to prevent sound leakage. If the eartips don’t provide a snug fit, try switching to a different size for optimal noise cancellation.

Step 1: Press and hold any earbud for one second to toggle between ANC modes. Step 2: Ensure you have the latest version of the oraimo sound app installed. Use the app to tap the [Noise Cancellation] button to switch between modes. If these steps do not resolve the issue, consider resetting your earbuds to their factory settings.

Step 1: Touch the corresponding area according to the user manual. Step 2: Check the touch control settings in the oraimo sound app. If needed, reset your SpaceBuds 2 by double-tapping any earbud and holding it for 3 seconds. Step 3: Check whether it is wet on your finger and the touching area. Keep your finger and touching area clean and dry before use. Step 4: If double-tap or triple-tap doesn't work well, try it a little bit faster. (The time gap should be under 600ms)

Step 1: Download the latest oraimo sound app. Step 2: Check the device settings and make sure that device microphone can be accessed by oraimo sound app. Step 3: Follow the app’s instructions to record your personalized voice prompt. Step 4: Stop music playback and calls during the process. Step 5: Keep your mouth away from the phone microphone for about 25cm.

Step 1: Try recording your voice in a quiet environment. Step 2: Keep your mouth away from the device's microphone for about 25cm while recording. Step 3: Ensure that the device's microphone is functioning correctly.

Step 1: Download the latest oraimo sound app. Step 2: Open the app, go to the [Lighting Effect] section, and select your desired lighting options. Step 3: Make sure the earbuds are inside the charging case when attempting to change the lighting effect. Note: This feature cannot be used if the charging case’s battery is low. If the case’s indicator light is red, charge it until the battery level reaches medium or high before trying to activate the lighting effects.

Step 1: Make sure your earbud is [SpaceBuds 2] and download the latest oraimo sound app. Step 2: Please check if the usage limit has been exceeded. Step 3: Check your device. 1) If it's iOS, please make sure your device can connect to the internet properly. 2) If it's android, please follow the app's instructions to download and install the package.

Step 1: Make sure you wear [SpaceBuds 2] properly and other people is closed enough to phone microphone, so that Microphones can accurately capture your voice. Step 2: Please correctly select the corresponding language. Step 3: Please pronounce as accurately as possible.

Step 1: Make sure your earbuds are out of the case or that lid of the case is open when using it. Step 2: Slide to activate the function as it will be unavailable if not working within three minutes. Step 3: Pay attention to adjusting the interval time between double and triple clicks.

Step 1: Make sure your earbuds are out of the case or that lid of the case is open when using it. Step 2: Slide to activate the function as it will be unavailable if not working within three minutes. Step 3: Pay attention to adjusting the interval time between triple clicks. Step 4: Open the camera on your phone. NOTE: Taking photos is only available in the device's camera mode. Some devices might not support it due to compatibility issues.